Email Support
HOSTED MAIL
Our Hosted Email Service includes (Disk space is shared between website & email in blocks of 25Gb):
- Unlimited mailboxes, each with unlimited storage space, within the space allocated to the domain.
- Webmail available on all internet connected devices with shared calender, group chat, password reminders, mobile webmail (for low speed devices)
- Unlimited mail groups & alias accounts
- Secure POP/IMAP connection
- No MS Exchange support
- Easy to follow setup instructions for most devices.
Included in website hosting retainer
EMAIL SUPPORT QUESTIONS
Here are the instructions to start using webmail for the first time#1 LOG IN TO WEBMAILTo log in into Webmail, go to https://webmail.faq.co.za or mail.your-domain-name with your full email & password.#2 SELECT YOUR LAYOUTSelect your layout, click on default below the layout chosen & then on the either the Horde or Roundcube icon. Most users are use Horde […]
Here are the instructions to help you setup your email account #1 LOG IN TO WEBMAIL (ON THE DEVICE YOU WANT TO SET UP) To log in into Webmail, go to https://webmail.faq.co.za or mail.your-domain-name with your full email & password. First time users will be displayed set up instruction on log-in, regular webmail users must visit the […]
Here are the instructions to change your email password #1 LOG IN TO WEBMAIL To log in into Webmail, go to https://webmail.faq.co.za or mail.your-domain-name with your full email & password. #2 SELECT “PASSWORD & SECURITY” Complete the form & click Add Save
Here are the instructions to setup email forwarding. #1 LOG IN TO WEBMAIL To log in into Webmail, go to https://webmail.faq.co.za or mail.your-domain-name with your full email & password. #2 SELECT “FORWARDERS” Click “Add Forwarder” Complete the form & click Add Forwarder All email send to your email will now be forwarded to the email saved. UNTIL this […]
Here are the instructions to setup an “Out of office” replay. #1 LOG IN TO WEBMAIL To log in into Webmail, go to https://webmail.faq.co.za or mail.your-domain-name with your full email & password. #2 SELECT “CPANEL WEBMAIL HOME” In top dropdown menu, select “cPanel Webmail Home” #3 SELECT “AUTORESPONDERS” Under the section Manage Your Inbox, click on “Autoresponder”, then : […]
What to do when your email is going to the spam folder of the person you are sending to or not being delivered. Emails (business mail and excluding newsletters & mass mailers) for my users get send to spam folders mainly for 4 reasons : #1 – THE MAIL SERVER The setup of the mail […]
