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Shop Operations Partner

Your WooCommerce shop.
Built, managed, and grown by FAQ.

You bring the products. We build the shop, load the catalogue, manage the orders, run the marketing, and drive the sales. Flat monthly base fee. Marginal tiered commission 5%→1%.

Check If I Qualify How the model works

Most businesses know they should be selling online. They just don't have the time, skills, or team to do it properly. That's exactly the gap FAQ fills.

What's included in your base fee

Everything your shop needs.
Nothing you have to manage.

🖥️

Managed Hosting

CloudLinux, LiteSpeed, Memcached. Fast, stable, monitored.

🛒

WooCommerce Shop

Full store setup, checkout, payment gateway, order flow.

📦

Product Management

Products loaded, descriptions written, pricing maintained.

📧

FluentCRM Automations

Welcome sequences, abandoned cart, post-purchase flows.

📱

Social Distribution

Products shared to Facebook, Instagram, WhatsApp, Telegram.

📰

Newsletter Campaigns

Monthly newsletters planned, written, and sent by FAQ.

🏷️

Promotions & Discounts

Volume discounts, first-buyer offers, coupon management.

🚚

Courier Integration

Live courier quotes, BobGo integration, tracking updates.

🔒

Security & Updates

Weekly plugin updates, security monitoring, uptime checks.

How you pay

Two numbers.
That's the whole deal.

Base Fee — Monthly
Flat rate
All services above included. Agreed upfront. Billed in your local currency. Doesn't change month to month.
Commission — Marginal Tiered
5%→1%
Each rate applies only to the portion of net sales within that bracket — not your full monthly total. Net = gross sales minus returns and coupons. International commissions deposited to our international account.
Sales BracketRate
First R500,0005.0%
Next R500k (→R1M)4.0%
Next R1M (→R2M)3.0%
Next R1M (→R3M)2.5%
Next R2M (→R5M)2.0%
Next R5M (→R10M)1.5%
Above R10M1.0%
Full schedule + example at faq.co.za/terms §9
How the numbers look in practice Worked examples
Small shop — R320k/month
First R320k @ 5%R16,000
Total commissionR16,000
Total FAQ costBase + R16k
Growing shop — R850k/month
First R500k @ 5%R25,000
Next R350k @ 4%R14,000
Total commissionR39,000
Total FAQ costBase + R39k

Each rate applies only to the sales within its bracket — not your full monthly total. Crossing a bracket never increases commission on sales already calculated. Amounts in your local currency. Your confirmed brackets are set out in your Growth SLA before you sign.

Who this is for

We're selective.
Intentionally.

We only partner with businesses we're confident we can grow.

Good fit ✓
  • Registered business with a proven product
  • Able to supply product info, pricing and photos
  • Can fulfil and ship orders reliably
  • Wants a long-term growth partner
  • Willing to migrate site and email to FAQ servers
  • Your staff get WooCommerce Shop Manager access
Not a fit ✕
  • Startups with no sales history
  • Businesses that can't supply product content
  • No fulfilment or stock management capability
  • Looking for a one-month trial
  • Expecting results without providing content input
Ready to find out if we're a fit?

One form.
Five minutes.

We review every application before responding. If we can grow your shop, we'll reach out to schedule a fit call.

Check If I Qualify

We build and run your entire online infrastructure.

Here's why you can trust us with the keys.

27 years of shipping real results

We've been building WooCommerce stores, auctions, and high-growth e-commerce systems since most agencies still thought "online shop" meant a basic brochure site.

Your stuff stays yours

Products, customer data, domain, brand assets — all of it. If you ever leave (with accounts settled), we hand everything over cleanly. We only keep our own code and configs, and that's stated upfront in the contract. No surprises. No hidden clauses.

Security isn't optional

We maintain full admin control over servers and sites. This isn't a power move — it's required for the shared infrastructure and SLAs we guarantee. Enterprise-grade hardening, automated backups, real-time malware scanning, and constant monitoring come standard. Performance and protection without the headaches.

Everything in writing

Commission rates, thresholds, deliverables — all signed before we touch a single file. Verbal promises don't exist here.

We only say yes when we believe it will work

293 active partners. 90%+ retention over decades. If we don't see a clear path to success for your business, we'll tell you upfront — not after months of wasted time.

🤝 Find us on social

We're not a faceless operation. Find FAQ across these platforms — same team, same people, same Eddie.