Home Solutions Online Auction
Shop Operations Partner

Online auctions.
Fully automated. Fully managed.

From listing to payment to bidder follow-up — FAQ manages the complete auction lifecycle on your behalf. Battle-tested across hundreds of auctions. Commission on results. Everything else included.

YITHWooCommerce
Auctions
Autobidding &
payment
FluentCRMbidder
profiling
Any auction
format
How a FAQ-managed auction runs

Five stages.
All handled by FAQ.

01
📋

Listing Setup

Items loaded with photos, descriptions, reserve prices, and auction duration. Reviewed before going live.

02
📢

Bidder Marketing

Email campaigns, social posts and WhatsApp notifications drive registered bidders to active auctions.

03
🔨

Live Bidding

Automated proxy bidding, reserve monitoring, and real-time notifications keep bidders engaged until close.

04
💳

Payment & Fulfilment

Winner invoiced automatically. Payment confirmed. Courier booking or collection coordinated with your team.

05
🔄

Bidder Re-engagement

Unsuccessful bidders tagged in FluentCRM and added to re-engagement sequences for future auctions.

Platform capabilities

Built on YITH WooCommerce Auctions.
Configured and managed by FAQ.

🤖

Proxy Bidding

Automatic bid increments up to a bidder's maximum — no manual bidding required.

Timed Auctions

Fixed end dates with automatic close and winner notification.

💰

Reserve Prices

Hidden or visible reserve prices. Item only sells if reserve is met.

🛒

Buy Now Option

Allow immediate purchase at a fixed price before auction closes.

👤

Bidder Profiling

Every bidder profiled in FluentCRM — bid history, win rate, categories of interest.

📧

Automated Notifications

Outbid alerts, auction ending soon, winner confirmation — all automated.

How you pay

Two numbers.
That's the whole deal.

Base Fee — Monthly
Flat rate
All services above included. Agreed upfront. Billed in your local currency. Doesn't change month to month.
Commission — Marginal Tiered
5%→1%
Each rate applies only to the portion of net auction proceeds within that bracket — not your full monthly total. Net = gross proceeds minus returns and cancellations. International commissions deposited to our international account.
Sales BracketRate
First R500,0005.0%
Next R500k (→R1M)4.0%
Next R1M (→R2M)3.0%
Next R1M (→R3M)2.5%
Next R2M (→R5M)2.0%
Next R5M (→R10M)1.5%
Above R10M1.0%
Full schedule + example at faq.co.za/terms §9
How the numbers look in practice Worked examples
Small auction series — R320k/month
First R320k @ 5%R16,000
Total commissionR16,000
Total FAQ costBase + R16k
Growing auction series — R850k/month
First R500k @ 5%R25,000
Next R350k @ 4%R14,000
Total commissionR39,000
Total FAQ costBase + R39k

Each rate applies only to the proceeds within its bracket — not your full monthly total. Crossing a bracket never increases commission on proceeds already calculated. Amounts in your local currency. Your confirmed brackets are set out in your Growth SLA before you sign.

FAQ-managed vs running it yourself

Running auctions yourself
takes more than you think.

DIY auction management
  • Hours spent listing, monitoring and closing
  • Manual winner notification and invoicing
  • Bidder database not profiled or segmented
  • No re-engagement of unsuccessful bidders
  • Technical issues crash auctions mid-run
  • No marketing to drive registered bidder numbers
FAQ-managed auction
  • Full lifecycle managed by FAQ — you supply items
  • Automated invoicing, payment confirmation, courier
  • Every bidder profiled in FluentCRM from day one
  • Automated re-engagement sequences for non-winners
  • Managed on FAQ's stable CloudLinux infrastructure
  • Email, social and WhatsApp campaigns drive bidders
Ready to run a managed auction?

One form.
Five minutes.

Tell us about your products and auction goals. We'll assess the fit and get back to you within two business days.

Check If I Qualify

We build and run your entire online infrastructure.

Here's why you can trust us with the keys.

27 years of shipping real results

We've been building WooCommerce stores, auctions, and high-growth e-commerce systems since most agencies still thought "online shop" meant a basic brochure site.

Your stuff stays yours

Products, customer data, domain, brand assets — all of it. If you ever leave (with accounts settled), we hand everything over cleanly. We only keep our own code and configs, and that's stated upfront in the contract. No surprises. No hidden clauses.

Security isn't optional

We maintain full admin control over servers and sites. This isn't a power move — it's required for the shared infrastructure and SLAs we guarantee. Enterprise-grade hardening, automated backups, real-time malware scanning, and constant monitoring come standard. Performance and protection without the headaches.

Everything in writing

Commission rates, thresholds, deliverables — all signed before we touch a single file. Verbal promises don't exist here.

We only say yes when we believe it will work

293 active partners. 90%+ retention over decades. If we don't see a clear path to success for your business, we'll tell you upfront — not after months of wasted time.

🤝 Find us on social

We're not a faceless operation. Find FAQ across these platforms — same team, same people, same Eddie.