Hosting & backups is where the jargon starts to get ugly and FAQ will as your "Web Department" take care of managing the servers, setting up of databases & backups so you can focus on sales & support of your customers.

Hosting is the storage space you or your clients need to rent to keep websites on the internet and normally include space for websites, its databases and the space used by mailboxes.

Prices and the amount of space on offer vary based on:

• Where the server is located
• What is the speed of the server providing the hosting
• Is the server a dedicated (more expensive, but normally more stable) or a shared (performance shared with other users) server.
• Bandwidth available for server.

Backups is the process of storing a copy of the website and its databases on an offsite location.  In the case of an emergency (server problems, hacking, user finger trouble etc) the backup can then be restored to correct problems with the website.