Brief: Client is investigating a system to be build to:

• Handle the pricing of products based on quantities of raw materials used and current supplier prices.
• Manage stock levels of raw materials & track the estimated usage as required by quotations created.
• Ease the quoting process for very large range of products all to be produced on-order and in short delivery cycle.
• Automated production of orders based on quotes approved
• Track production process
• Track raw material usage based on limited raw material availability and ease ordering of raw material from suppliers.
• Managed the transportation of batches of products as completed.
• Manage, create & store records for ISO required documentation & sample guidelines.
• Invoicing & delivery notes
• Manage surplus stock & product recycling

Process used:

• Site inspection & orientation from where raw materials are brought into stock, issued to production, mixed, send to packaging  and completed products are pending delivery
• Overview of staff involved
• Demonstration of sales cycle
• Daily interviews on a schedule of
  • 1 hour - feedback to decision makers on previous day progress.
  • 2 hours - interviews to discuss next step in process with all supporting documentation of the processes discussed.
  • 30 min - planning & appointments for next day.
  • 30 min - updating uncertainties for previous day
  • 3 hours - documenting & mind mapping days interviews

Deliverables & Time frame for case stuy:

• Business map of current process
• User requirement specification (URS) needed from system to replace current possesses
• Wireframe of all screens required for new system
• Time frame for business mapping - 2 weeks, writing URS & Wireframes 2 weeks

*Client names & products names removed due to NDA agreements.