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FAQ SYSTEM UPDATE – PROBLEM SENDING EMAIL ENQUIRIES FROM WEBSITES

System Updates 4 March 2022 Updated 9 January 2023 2 min read By Eddie van der Walt

Background: In order to guarantee the delivery of email enquiries from websites in the FAQ network we use a system call SMTP AuTH to send email from a dedicated email account that is created for each website. Emails send from enquiry forms with SMTP Auth use a priority gateway to ensure fast and secure delivery of the messages.

Problem: The SMTP gateway used by our ISP have been blacklisted resulting in websites sending email now trigger a spam warning on the ISP mail servers which results in the linked email account being suspended and password reset. The mail is however delivered with that instance, future sending form the account is prevented.

The Fix:

The ISP is working to get the blacklisting removed
The Mail server sends account admins a notification when an account get suspended. On receiving the notice we update the site details to use an external SMTP gateway & new sending email account. This will prevent accounts form getting suspended & still ensure that all enquiries are delivered.

Cost:

Time used to updates sites & reset mailboxes – 1 x 20 min Content Support.

Sites with a maintenance retainer will use retainer funds where available.
Sites without retainer will be invoiced 1 x 20 min Content Support

Written by

Eddie van der Walt

With 27 years in online marketing, SEO, e-commerce infrastructure, and server management, Eddie is the founder of FAQ — a managed e-commerce partnership built on the principle that your partner earns more only when your shop sells more. He's hands-on across the full stack: from CloudLinux hosting environments to WooCommerce conversion optimisation and FluentCRM automation. Every article here comes from live experience running real online shops.

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FAQ SYSTEM UPDATE – PROBLEM SENDING EMAIL ENQUIRIES FROM WEBSITES

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