EMAIL

HOSTED MAIL

Our Hosted Email Service includes (per domain):

  • > 25 mailboxes, each 1 GB storage space
  • Webmail available on all internet connected devices with shared calender, group chat, password reminders, mobile webmail (for low speed devices)
  • Unlimited mail groups & alias accounts
  • Secure POP/IMAP connection
  • No MS Exchange support
  • Easy to follow setup instructions for most devices.

Included in website hosting retainer

BUSINESS MAIL

Our Business Email Service is billed per mailbox and includes:

  • 25GB storage space

R40 per mailbox / month

EMAIL SUPPORT QUESTIONS

Faq

EMAIL HELP: HOW TO USE WEBMAIL FOR THE 1ST TIME

Here are the instructions to start using webmail for the first time #1 LOG IN TO WEBMAIL To log in into Webmail, go to https://webmail.faq.co.za or mail.your-domain-name with your full email & password. #2 SELECT YOUR LAYOUT Select your layout, click on default below the layout chosen & then on the either the Horde or Roundcube icon.  …

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Faq

EMAIL HELP: HOW TO SET UP YOUR EMAIL ACCOUNT

Here are the instructions to help you setup your email account #1 LOG IN TO WEBMAIL (ON THE DEVICE YOU WANT TO SET UP) To log in into Webmail, go to https://webmail.faq.co.za or mail.your-domain-name with your full email & password.  First time users will be displayed set up instruction on log-in, regular webmail users must visit the …

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Faq

EMAIL HELP: CHANGE YOUR PASSWORD

Here are the instructions to change your email password #1 LOG IN TO WEBMAIL To log in into Webmail, go to https://webmail.faq.co.za or mail.your-domain-name with your full email & password. #2 SELECT “PASSWORD & SECURITY” Complete the form & click Add Save

Faq

EMAIL HELP: HOW TO SETUP “FORWARD”

Here are the instructions to setup email forwarding. #1 LOG IN TO WEBMAIL To log in into Webmail, go to https://webmail.faq.co.za or mail.your-domain-name with your full email & password. #2 SELECT “FORWARDERS” Click “Add Forwarder” Complete the form & click Add Forwarder All email send to your email will now be forwarded to the email saved. UNTIL this …

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Faq

EMAIL HELP: HOW TO SETUP “OUT OF OFFICE” REPLY

Here are the instructions to setup an “Out of office” replay. #1 LOG IN TO WEBMAIL To log in into Webmail, go to https://webmail.faq.co.za or mail.your-domain-name with your full email & password. #2 SELECT “CPANEL WEBMAIL HOME” In top dropdown menu, select  “cPanel Webmail Home” #3 SELECT “AUTORESPONDERS” Under the section Manage Your Inbox, click on “Autoresponder”, then : …

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Faq

FAQ EMAIL HELP: EMAIL GOING TO THE RECEIVER SPAM FOLDER OR NOT DELIVERED

What to do when your  email is going to the spam folder of the person you are sending to or not being delivered. Emails (business mail and excluding newsletters & mass mailers) for my users get send to spam folders mainly for 4 reasons : #1 – THE MAIL SERVER The setup of the mail …

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